Shipping Policy — JenneDesign Inc.

Shipping areas

We currently ship:

• Across Canada
• To the United States
• To Europe upon request — contact us for specific delivery times and fees

Processing times

• Orders are generally processed within 1 to 3 business days after payment is confirmed.
• You will receive a confirmation email with a tracking number once your order has shipped.

Estimated delivery times

• Canada: 2 to 7 business days
• United States: 5 to 10 business days
• Europe: 7 to 14 business days

Delivery times may vary depending on your location and busy periods, including holidays and promotions.

Shipping fees

• Free in Canada for orders of $150 CAD or more.
• For orders under $150, shipping fees are calculated automatically at checkout based on your delivery address.
• Additional fees may apply to remote areas or express deliveries.

Carriers

We work with trusted carriers, including:

• Canada Post
• Purolator
• FedEx
• UPS for international shipments

Delays or delivery problems

If your order does not arrive within the expected timeframe, or if your parcel is damaged, lost or otherwise affected, please contact us as soon as possible:

We will do everything possible to resolve the situation quickly.

Incorrect or undeliverable address

You are responsible for providing a complete and accurate address.

If a parcel is returned because of an incorrect address, reshipping fees may apply.

Order tracking

A tracking link will be emailed to you as soon as your order ships, allowing you to follow your parcel in real time.