Refund Policy

🔁 Refund Policy

JenneDesign Inc.
Last updated: May 20, 2025

At JenneDesign Inc., we want you to be completely satisfied with your purchase. If for any reason you are not entirely satisfied, you can request a return or refund under certain conditions.

📅 Return period

You have 14 days from the date of receipt of your order to make a return request.

✅ Eligibility requirements

To be eligible for a return:

• The item must be unused, undamaged and in its original packaging.

• The item must not be a personalized product.

• Proof of purchase (receipt or order number) is required.

🚫 Non-refundable items

• Products damaged by the user

• Products used or unpacked without care

• Products purchased on sale or clearance (unless they are defective)

🔄 Return Procedure

1. Contact us at info@jennedesign.ca with your order number and the reason for the return.

2. We will provide you with a return address and instructions.

3. You must return the item at your own expense, except in the case of an error on our part (defective or incorrect product).

💰 Refunds

• Once the product has been received and inspected, you will receive an email confirmation.

• If the return is approved, the refund will be issued via the original payment method within 5 to 10 business days.

📦 Damaged or defective items

If you receive a damaged or defective item:

• Take a photo of the damage upon receipt.

• Send us proof by email within 48 hours of delivery.

• We will send you a replacement or give you a full refund.

📞 Contact us

For any questions regarding our return and refund policy:
📧 info@jennedesign.ca
📞 514-214-1834
📍 1885 Saint-Pierre, Longueuil, QC, J4P 3K3