Delivery Policy

🚚 Delivery Policy – JenneDesign Inc.

Last updated: [May 20, 2025]

At JenneDesign Inc., we are committed to providing you with a reliable, fast and transparent delivery experience for all your orders placed through our website jennedesign.ca.

📦 Delivery Zones

We currently deliver:

Across Canada
In the United States
In Europe (on request – contact us for specific delivery times and costs)

⏱ Processing times

Orders are usually processed within 1 to 3 business days after payment confirmation.
You will receive a confirmation email including a tracking number once your order has been shipped.

🚚 Estimated delivery times

Canada: 2 to 7 business days
United States: 5 to 10 business days
Europe: 7 to 14 business days

Delivery times may vary depending on your location and peak periods (holidays, promotions, etc.).

💲 Delivery fees

Free shipping in Canada for all orders of $150 CAD or more.
For orders under $150, shipping costs are calculated automatically at checkout based on your delivery address.
Additional charges may apply for remote areas or express deliveries.

📦 Carriers used

We collaborate with trusted carriers, including:

Canada Post
Purolator
FedEx
UPS (for international shipments)

❗ Delivery delays or problems

If you do not receive your order within the expected timeframe or if you notice a problem with your package (damaged, lost, etc.), please contact us as soon as possible at:
📧 info@jennedesign.ca
📞 514-214-1834

We will do everything we can to resolve the situation quickly.

🚫 Incorrect or undeliverable address

It is your responsibility to provide a complete and accurate address.
In case of return due to an incorrect address, reshipping fees may apply.

📍 Order tracking

A tracking link will be sent to you by email as soon as your order is shipped. This will allow you to track your package in real time.